R2 Unified Technologies

Purpose and scope

This role will be responsible for executing complex configurations, implementation and support of infrastructure equipment. The team member will be expected to interact with customers, peers, vendors and partners to complete projects on time and resolve customer issues as per contracted SLAs. The engineer will be responsible for projects/moves, adds and changes remotely and at multiple customer sites.

Responsibilities

Participate in Professional Service projects for the configuration, implementation and migrations of various network technologies (routers, switches, firewalls & WLAN controllers) while providing superior customer experience.
Perform Wireless surveys and installations.
Provide network hardware/software support and creates/maintain documentation and diagrams for multiple clients.
Handle trouble tickets by phone or email to resolve customer and network issues to resolution in a timely manner.
Troubleshoot complex network and voice related issues, including routing, switching, WAN/LAN failures and QoS problems.
Proactively review customers’ infrastructure and provide recommendations based on findings.
Work within required SLAs for the business and provide regular and frequent status updates.

Preferred qualifications

One or more of the following:

Cisco CCNP Routing and Switching
Cisco CCDP

Experience

Possess college degree in Engineering or 7+ years technical experience as a Network Engineer.

Details

Our benefits

401k

Including matching

Profit sharing

Share in the success

Paid time off

Unlimited PTO

100% Covered

Medical & Dental

Life Insurance

ST & LT Disability

Job requirements

Should have extensive experience with implementations of solutions involving large data centers/inter-office routing and switching.
Working knowledge of OSPF, BGP, STP, Port Channels, MPLS, DMVPN & SD-WAN.
Hands on experience and demonstrated expertise in the following:
Cisco Nexus 7K, 5K and 2K configuration
Cisco Enterprise Networking (routing and switching) & Wireless (APs, WLAN Controllers, Prime)
Cisco Firepower Threat Defense Appliances (VPN, HA configurations, IDS/IPS, NAT)
Palo Alto Firewalls
Advanced knowledge and working experience with supporting network infrastructure for IP Telephony, VoIP, and IP Video Teleconferencing.
Great personality, team-building attitude with strong troubleshooting, verbal and written skills.
Ability to multi-task between multiple projects and escalated issues.
This position will participate in an on-call schedule, providing after hours support as necessary.

Join us