This is a customer-focused role in which the Support Engineer will be expected to handle and resolve customer issues through phone and email. You will be responsible for performing basic routine health checks, network monitoring and troubleshooting of network, systems, security, cloud and voice related issues. As a Technical Support Engineer, you are essential to providing a “white-glove” level of support to our customers.
This job description does not list all duties of the job. You may be asked by management to perform other duties.
Possess college degree or equivalent technical experience with at least 3+ years’ experience in an IT position or support environment configuring and supporting various systems