SmartIT is R2’s managed services solution designed for enterprises. By spending the time to learn about the role IT plays in your business, we are able to understand what matters most. We focus on being an extension of your IT team, participating in change control meetings, providing guidance for vendor selection, and ensuring best practices across the environment.
The most popular set of managed services, this offering combines proactive data management with IT data center maintenance, dark web monitoring, and more to ensure all your assets and applications run in harmony.
R2 utilizes Cloudcheckr for managing and monitoring cloud-based data centers. Our dashboard provides clear visibility into expenses, assets, usage, and security and regulatory compliance functions.
What do our engineers love more than being on the edge of the industry? Being in the trenches with you. We can evolve your IT strategy to support new and updated solutions that drive growth and efficiencies throughout your organization.
We manage, document, and coordinate all changes made to your IT infrastructure to avoid any disruption to your business.
R2 can physically or virtually host your data storage and IT services giving you greater freedom and flexibility.
Any IT pro knows that technology doesn’t fail all at once. There’s a rattle here, a sputter there. Each knock, each ping leaves a trail. How far you venture down that trail on the road to recovery is entirely up to you. Reactive IT support focuses myopically on the failure until it is fixed. Proactive support catches and contains potential problems before they wreak havoc—full trail in sight. The most resilient IT environments encompass both approaches: rapid resolution of unplanned disruption and preventative action against its root cause. This is what you get with managed IT services from R2.
R2 utilizes a six-step services approach inspired by the U.S. military’s special operations forces: “Find, Fix, Finish, Exploit, Analyze, and Disseminate” (F3EAD) methodology. Partnering with you on your technology journey, we’ll advise, design, implement, and manage your entire IT environment. We’ve invested in technology training and certifications to understand several manufacture products and solutions deeply, and we earn your trust by making recommendations for solutions, services, and products that are right for your unique situation; even if they aren’t our own.
At Embraer, we say that it's about the journey... and the journey is bringing value to the customers through excellence. I found R2 when I was searching for a company to do a readiness assessment for our data centers in South Florida. We were looking for a partner that was agile and had the maturity that we needed to help us deliver on these projects."
It went above and beyond my expectations of what this particular project was going to deliver,” notes Dan. “When I was just looking for better connectivity and throughput, I ended up getting a guest Wi-Fi experience that I can now capture marketing information from in order to deliver more personalized services and interactive content to patients.”
The collaboration with R2 started in combination with the move to our new space [Cendyn SPACES], the new building that Cendyn purchased. We realized quickly that Cendyn didn’t have all the expertise required to facilitate that [co-workspace environment with leading-edge telecommunication technologies] reliably.”
When it came down to it, R2 had the skills, talent and the people in place to support all our [services and collaboration end points] needs.”
When it came down to it, R2 had the skills, talent and the people in place to support all our services and collaboration end points needs."
They go above and beyond what they signed for and won’t nickel and dime us. R2 Unified Technologies is there to help."
At Embraer we say that it's about the journey...and the journey is bringing value to the customers through excellence. I found R2 when I was searching for a company to do a readiness assessment for our datacenters in South Florida. We were looking for a partner that was agile and had the maturity that we needed to help us deliver on these projects."
“SD-WAN across 60 locations is a big project. It’s a scary project, and I can’t imagine doing it with anybody else. R2 has helped us put the right processes and efficiencies in place, and we can trust that what they’re proposing is the best solution for us.”
Very good group of guys that go out of the way to do things right."
“Your hand in the coordination of internet and wifi was amazing. Not only were you able to troubleshoot issues in a timely manner, you stayed ahead of the game by anticipating and being proactive with our needs. The communications you had with Tom were spot on and we couldn't have asked for better. R2 Unified Technologies has raised the level of service that we've long sought, but too often fell short in finding.”
"We were thrilled with the quality of the customer support we received from R2, as well as the additional benefits we didn't even expect."
We have the ability to reach into the R2 toolbox, which has all these diverse talents, when we need them. It gives us the ability to get second opinions on things."
R2 has been our go-to IT Services provider for a couple of years now and they’re always there when we need them. They never cease to be fair, friendly, and forthright. They are a valued part of our team!"
We have worked with R2 well over 10 years because of the personal touch they have placed on our relationship with them. The fact that Jamie still personally gets involved in projects with us speaks volumes to how serious R2 is about building long-term relationships with their clients!"
R2 is exactly what we needed. A fair and ethical partner, that was not out for a quick buck but a longstanding partnership."
We did a lot of research deciding on how to implement a VDI project and came down to two solutions with different partners. Both solutions would work for us, but we ultimately decided to go with R2 because of the knowledge of their team. We feel it was the right decision and are now working with R2 on multiple other projects."
R2 has been a valued extension of our team for over a decade. I’ve worked with many MSPs over the years – none match R2’s skill or commitment to their customers. Their promise to “do right by the customer” isn’t just a slogan, it’s something every R2 employee lives every day. Anybody can sell you a solution; finding a true partner that’s there for the long haul is something special – that’s exactly what R2 brings to the table."
R2’s response time is amazing. When current vendors are quoting 2-3 day response times, R2 is able to bring engineers online and assist us to have issues fixed in hours as opposed to days."
R2 helped me take my network and security to the next level. I call on them for consulting and implementation that is beyond the scope of my IT Team or as additional resources to help achieve my goals quickly. R2 is truly my trusted partner. We look at them as an augmentation of our own IT department."
We've enjoyed working with the R2 team on several projects. They have always been very professional, knowledgeable and a true pleasure to work with."
R2 has been Gehr’s network consultant for 12 years. They have built Gehr’s Cisco infrastructure including the Phone System. They also helped set up our VMware environment. It has been a stable and healthy relationship because they are knowledgeable and quick to respond. Hence, R2 will be Gehr’s go-to network vendor for years to come."
Throughout the years, R2 has always been a trusted partner with expert resources who are able to help stabilize, plan, and transform a multitude of environments in record time. Working closely with my teams on many implementations, R2 has helped us identify solutions and provided some heavy lifting to ensure a successful rollout. Their continued support, transparency, and willingness to help makes them a great partner for any IT organization."
I work with R2 whenever possible because they are an organization I can trust and rely on. Their goal is to provide the right solution for the customer and be there to support in any fashion should the need arise."
R2 has been a trusted partner of the Miami Dolphins for years. Their engineering resources have transformed our communication work flows making us more efficient and collaborative."
R2 has been not only a valuable IT vendor but a partner in the growth of Cendyn not just locally but as we have expanded globally. They work side by side with us on numerous small and large projects and have earned our trust over the years and continue to help us on our journey."
I met the R2 team at a Cisco-sponsored event several years ago. The staff was very friendly and receptive to my questions around networking, storage and security solutions.
Over the years, R2 has proven to be a solid MSP resource for the South Florida PBS organization. During the course of the relationship, we have worked on several significant projects including domain migration, facility relocation, storage and networking upgrade, server refresh and video application optimization.
The R2 team is professional, knowledgeable and very responsive to SFPBS' needs. They communicate constantly and effectively to ensure projects, tasks or services requests are handled with the most optimum results."
The R2 team is willing to understand our actual needs before suggesting we buy new technologies. I love the fact they are local and can provide a level of pre and post-sale support that other companies can't. For these reasons we don't consider R2 a vendor any longer, but a valuable business partner."
We're here to help you step out of mediocre and into extraordinary.