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Reactive vs. Proactive Support

Technology doesn’t fail all at once. There’s a rattle here, a sputter there. Each knock, each ping leaves a trail. When performing reactive support, that trail is invisible. That’s because reactive support focuses on failure with tunnel-like vision.

Proactive support, on the other hand, focuses on continuous monitoring and health checks to prevent potential problems. By constantly scanning your network landscape, proactive support immediately spots the trail from any knock or ping.

Expand your support to encompass both sides of the equation – reactive and proactive – with managed services from R2 Unified Technologies.
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Reactive vs. Proactive Support

Get SmartIT Services

Reduce your burden of daily IT management and maintenance by transforming your technology into a proactive and adaptive part of your business.

Expert Eyes on Glass (and Hands on Deck)

Expert Eyes on Glass (and Hands on Deck)

An entire team of highly trained engineers applying oversight 24/7/365, constantly surveying your network landscape, safeguarding your business continuity, and offering a higher level of disaster recovery

Continuous Monitoring and Health Checks

Continuous Monitoring and Health Checks

Proactive support that identifies potential issues in real time, detecting problems before mission-critical systems fail

Predictive Maintenance

Predictive Maintenance

Tasks performed only when warranted vs. routinely, resulting in significant cost savings

Device and Configuration Management

Device and Configuration Management

All assets and settings playing together in perfect harmony, and all contracts (phone, data, software, etc.) managed by a single provider with firsthand insight into the needs of your network

Network and Infrastructure Optimization

Network and Infrastructure Optimization

A model that maximizes the flow of business from application delivery and execution all the way to the core of your IT, resulting in an improved end-user experience with greater accessibility to the technologies that make your workforce more productive

Incident and Problem Management

Incident and Problem Management

Rapid resolution of any unplanned disruption and preventative action against the root cause

Cohesive Strategy

Cohesive Strategy

All R2 team members work together in the same office, allowing for coordinated, responsive support and the ability to add business value with strategic and tactical IT solutions